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Essal is committed to handling workspace data with transparency and control. This page explains how data is stored, where it resides, and what controls you have over it.

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Data Storage

All workspace data — documents, contacts, tasks, audit logs, and user records — is stored in encrypted, redundant data stores. Storage is logically isolated per workspace; no data is shared between workspaces.

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Data Residency

Essal offers data residency options for workspaces on the Enterprise plan: Configure your workspace region during setup. Regions cannot be changed after initial configuration.
Cross-region data transfers are subject to applicable data protection regulations (e.g. GDPR for EU-resident data). Ensure your chosen region aligns with your legal obligations.

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Data Retention

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Right to Erasure

Essal supports GDPR Article 17 right-to-erasure requests. To permanently delete a user’s personal data:
This anonymises the user’s attributed content and removes their PII from all records within 72 hours.

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Sub-Processors

Essal uses a limited number of vetted sub-processors for infrastructure, monitoring, and support tooling. The current sub-processor list is maintained at legal.essal.cloud/sub-processors.

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Privacy Contact

To submit a data subject request or report a privacy concern, contact privacy@essal.cloud.