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The Essal developer support team is available to help with API questions, integration issues, and bug reports. Use the channel that best matches your question.

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Support Channels

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Reporting a Bug

To report an API bug effectively, include:
  1. Endpoint: Full URL and HTTP method
  2. Request: Headers (with API key redacted) and body
  3. Response: Full response body and HTTP status code
  4. Expected vs Actual: What you expected and what happened
  5. Request ID: The request_id from the error response body
Submit bug reports via the Support Portal or email bugs@essal.cloud.

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Feature Requests

Feature requests are tracked publicly on GitHub Discussions. Search existing discussions before opening a new one, and use the upvote feature to signal priority.

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Security Vulnerabilities

If you discover a security vulnerability, please report it responsibly via our coordinated disclosure programme at security.essal.cloud/report. Do not report security issues in public GitHub issues or community Slack. We acknowledge all reports within 24 hours and aim to triage within 72 hours.

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Enterprise Support

Enterprise plan subscribers have access to:
  • A dedicated Slack channel with the Essal engineering team
  • 4-hour response SLA on P1 incidents
  • Scheduled architecture review sessions
  • Priority feature request consideration
Contact enterprise-support@essal.cloud to activate your enterprise support entitlement.