> ## Documentation Index
> Fetch the complete documentation index at: https://developers.essal.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Developer Support

> Get help with your Essal integration — channels, response times, and how to report issues.

The Essal developer support team is available to help with API questions, integration issues, and bug reports. Use the channel that best matches your question.

## Support Channels

| Channel                                                     | Best For                              | Response Time     |
| ----------------------------------------------------------- | ------------------------------------- | ----------------- |
| [Developer Docs](https://docs.essal.cloud)                  | Self-service reference and guides     | Immediate         |
| [Community Slack](https://slack.essal.cloud)                | Questions, ideas, and community help  | Community-driven  |
| [Status Page](https://status.essal.cloud)                   | Platform incidents and outages        | Real-time         |
| [Support Portal](https://support.essal.cloud)               | Bug reports, account issues           | 1–2 business days |
| [Enterprise Support](mailto:enterprise-support@essal.cloud) | Priority support for Enterprise plans | 4-hour SLA        |

## Reporting a Bug

To report an API bug effectively, include:

1. **Endpoint**: Full URL and HTTP method
2. **Request**: Headers (with API key redacted) and body
3. **Response**: Full response body and HTTP status code
4. **Expected vs Actual**: What you expected and what happened
5. **Request ID**: The `request_id` from the error response body

Submit bug reports via the [Support Portal](https://support.essal.cloud/new) or email [bugs@essal.cloud](mailto:bugs@essal.cloud).

## Feature Requests

Feature requests are tracked publicly on [GitHub Discussions](https://github.com/essal/api/discussions). Search existing discussions before opening a new one, and use the **upvote** feature to signal priority.

## Security Vulnerabilities

If you discover a security vulnerability, please report it responsibly via our coordinated disclosure programme at [security.essal.cloud/report](https://security.essal.cloud/report). Do not report security issues in public GitHub issues or community Slack.

We acknowledge all reports within **24 hours** and aim to triage within **72 hours**.

## Enterprise Support

Enterprise plan subscribers have access to:

* A dedicated Slack channel with the Essal engineering team
* 4-hour response SLA on P1 incidents
* Scheduled architecture review sessions
* Priority feature request consideration

Contact [enterprise-support@essal.cloud](mailto:enterprise-support@essal.cloud) to activate your enterprise support entitlement.